Refund policy

Right of withdrawal
If you are a consumer in the EU, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To do this, write to us at support@lorikate.com within those 14 days with your order number and tell us you want to return the item. You then have 14 days from that notice to send it back.

Condition of returned items
Items must be unworn, unwashed, undamaged and returned in their original packaging. You may try the tee on the way you would in a shop. If an item comes back worn, washed or damaged, we may reduce the refund by the loss in value.

Return shipping
You pay the cost of returning the item unless it is faulty or we sent the wrong product. Send returns to: LoriKate, ul. Aleksander Tanev, bl. 488A, 1715 Sofia, Bulgaria. We recommend a tracked service, the item is your responsibility until it reaches us.

Refunds
We refund the full price of the item and the original standard shipping cost within 14 days of receiving the return, or of receiving proof that you have sent it, whichever comes first. If you chose Fast shipping, the extra 5 EUR is not refunded. Refunds go to the original payment method.

Faulty or wrong items
If your tee arrives damaged, misprinted or is not what you ordered, write to support@lorikate.com within 14 days of delivery with photos and your order number. We replace it or refund you in full, including shipping, at your choice. You do not pay return costs in this case.

Exchanges
We do not do direct exchanges. Return the item under the policy above and place a new order for the size or colour you want.

Cancellations
Every tee is printed after you order it. You can cancel free of charge as long as production has not started, so contact us as soon as possible. Once the item has been printed, the return process above applies.